SECURITY TIPS

Ukash - the safe way to shop online

Ukash revolutionises how you shop online but just like cash some people may want to get hold of your Ukash.

Here you'll find details of how to:

Use Ukash safely
Identify a genuine Ukash website
How to spot a scam
Find out how to report a scam
General tips to stay safe online
Types of scam

Use Ukash Safely

Giving your Ukash voucher code to someone you don't know or a merchant that is not approved by Ukash puts you at risk of losing your money. So keep it safe and use it carefully by:

Treating your Ukash voucher codes just like cash
Only using Ukash at genuine partner websites, if you're not sure check our list
Never revealing the voucher code or reveal any part of it to anyone else (telephone, email, or letter
Never giving Ukash to people asking for payment up front
Only getting Ukash from official Ukash issuing partners and never from 'exchange' sites
Checking our website for latest information about scams

Identify a genuine Ukash website

Below is a list of all the genuine Ukash websites, don't be tempted to provide Ukash voucher codes to any other sites claiming to be Ukash:

www.ukash.com	www.ukash.es
www.ukash.co.uk	www.ukashneo.com
www.ukash.de	www.ukashair.com
www.ukash.co.za	www.UkashChina.com
www.ukashreselling.com	www.ukashlatinamerica.com
www.ukashbusiness.com	www.ukashout.com
www.ukashonline.co.za

How to spot a scam?

Scams can come in many shapes and sizes and they change all the time. We try to keep up with them and publish them on the Ukash website. However you may be targeted by scams, though the Internet, over the phone, email by letter or thorough people.

You can learn to recognize a scam by familiarizing yourself with some of the telltale signs.

Scams can contain the following;

Promises of money for little or no effort. (lotteries, loans, bank charges)
Deals that sound too good to be true. (e.g. Timeshare, holiday bonds and holidays)
Alarmist messages and threats of account closures.
Requests to donate to a charitable organization after a disaster that has been in the news.
Bad grammar and misspellings

How to report a scam

If you believe that you are a victim of fraud you should contact Ukash as soon as possible and then report it to your local police (except the UK).

In the UK you should contact Action Fraud on 0300 123 2040 or online at http://www.actionfraud.org.uk/report_fraud

General tips to stay safe online

There are two ways you can see if you have a secure connection:
1. The first few characters of the web address in your address bar will change to https - the 's' stands for secure.
2. You'll see a little padlock icon, in the locked position, appear in the top or bottom right-hand corner of your screen.

Beware of 'Phishing' Emails - If you receive an email that asks for your personal information, do not click on any link or provide any details; a genuine company will not ask for these details by email.

Protect your computer - Install anti-virus, anti-spyware and firewall software on your computer and keep it up to date.

Find out more information on staying safe at sites such as GetSafeOnline or www.microsoft.com/protect

Types of scams

Below are some examples of known scams

Scams

Loan lottery bank charge Scams

Never give Ukash to anyone calling you and asking for a fee to arrange a loan or release any money to you. They will ask you to give them a fee in the form of a Ukash voucher code by email or over the telephone. This is a fraud and you will lose your money.

Genuine companies will never ask for advance fees to be paid in this way.
Fake websites / classified advertisements / Gumtree / eBay Scams
- Criminals are posting advertisements for goods that don't exist on sites such as eBay, Gumtree and Vivastreet. They ask you to send Ukash by email in payment but no goods are supplied.
- They may also set-up fake websites and email accounts that appear to be Ukash. They may also ask you to send Ukash by email direct to 'carriers' using fake email addresses for well known companies such as UPS and Federal Express.
- NEVER send Ukash by email as you may become a victim of these scams and lose your money.
Ransomware / Anti-virus / Illegal Downloads
- Criminals are infecting the personal computers of users after they visit infected web sites. The malware encrypts data on the hard drive and the criminals then ask for a 'ransom' to be paid by Ukash vouchers to remove the encryption. They sometimes claim to be from the police or copyright protection organisations.
- DO NOT give Ukash to these criminals as you will lose your money and may not have the encryption removed. Seek advice from your anti-virus supplier regarding removal of this malware from your computer.
Timeshare Fee / Holiday scams

Never send Ukash to anyone claiming to be able to sell your timeshare or offering holiday bonds. They will ask you to send them a fee in the form of a Ukash voucher code by email or over the telephone. This is a fraud and you will lose your money.
Money mule schemes / Mystery shopping jobs

Money mule schemes work by advertising jobs either in emails or on web sites. Once you've accepted the job you'll be asked by your new employer to receive some money into your bank account. You are then asked to get Ukash with this money, keeping a 'commission' for yourself and then to send the voucher codes to your new employer.

Beware that ACCEPTING THESE FUNDS INTO YOUR BANK ACCOUNT IS A CRIMINAL OFFENCE under anti money laundering laws and you will lose all of the money received.

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By registering, I agree to the Ukash Terms and Conditions

Smart Voucher Limited. (of which Ukash is a trading name) is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. This regulation has been passported to all other countries in which Smart Voucher Ltd operates, with approval from the relevant local regulator. Smart Voucher Ltd (trading as Ukash) FSA register number: 900007, Company Number 4202050 registered in England & Wales at 5-7 Tanner Street, London, SE1 3LE, UK.